I have an issue with the Plugin. Where can I get a support?

You can get a support (a bug report or a feature request) by opening a ticket at the Github issue tracker

The same is regarding how to get a support for the SFDMU Desktop GUI Application


PLEASE NOTE THAT THIS TOOL HAS LIMITED SUPPORT AND SLA IS NOT ENFORCED AS SUPPORT TO ISSUES RAISED. ** **HOWEVER, WE GIVE OUR BEST EFFORT TO RETURN AND ADDRESS EACH ISSUE AS POSSIBLE.


PLEASE, FOLLOW THE GUIDELINES WHEN OPENING ISSUES:

  • Always use one of our issue tracker templates.
  • For Plugin bugs always attach:
    • The latest .log file.
    • The export.json file.
    • When you have an issue with failed rows, provide also the dump of the _target.csv file containing the error messages (at least 1-2 relevant full rows).
  • Case which has no response during 3 days will be closed. You can reopen it if the issue persists on your side.

Most of the issue are coming due to incorrect configuration or stuff are related to the client environment, so carefully reading the documentation as well as an examination of the target CSV files before opening a bug will save your time waiting for our response.

Last updated on Sa Oct 2022