Support policy.

Dear Friends,

We're thrilled that you've chosen SFDMU and hope it greatly enhances your work!

For assistance, please adhere to the following guidelines:

• Support Policy: SFDMU is developed as a free contribution to the Salesforce Community. We offer no guarantees of support and handle issues solely on our own time, without a service level agreement (SLA). While we aim to address issues promptly, please be aware that responses might be delayed. Your understanding and patience are highly appreciated.
• Note: Issues that do not adhere to these guidelines may not be addressed and could be closed immediately.
• Issue Handling: We address only tickets related to critical runtime errors or feature requests. For other inquiries, such as configuration issues, please take the following steps:
  • Thoroughly review the Documentation.
  • Analyze the process step-by-step using the log files.
  • Review the target CSV files generated by the Plugin, which may help clarify the issue.
  • For complex problems, consider debugging the Plugin's source code.
• Submitting Issues: When submitting issues, please use our specified issue tracker templates. To help us better understand and resolve your issue, please attach the following:
  • The complete .log file.
  • The full export.json file.
  • A _target.csv file displaying error messages, or at least 1-2 relevant FULL rows.
  • If your issue is related to the SFDMU GUI App, please attach the latest application log file.

Enjoy using our Plugin!