Support policy.

Dear Friends,

We're thrilled that you've chosen SFDMU and hope it greatly enhances your work!

For assistance, please adhere to the following guidelines:

  • Support Policy: SFDMU is developed as a free contribution to the Salesforce Community.
    We offer no guarantees of support and handle issues solely on our own time, without a service level agreement (SLA). While we aim to address issues promptly, please be aware that responses might be delayed. Your understanding and patience are highly appreciated.

  • Important: Issues that do not adhere to these guidelines may NOT be addressed and could be closed immediately.

  • Which Kind of Tickets do We Handle ? We address only tickets related to critical runtime errors or feature requests.
    For other inquiries, such as configuration issues, please take the following steps:

  • Submitting Issues:

    • When submitting issues, ALWAYS use one of our specified issue tracker templates.
    • To help us better understand and resolve your issue, please attach the following:

Enjoy using our Plugin!

Last updated on 30th Apr 2024