Support policy.

Dear Friends,

We're thrilled that you've chosen SFDMU and hope it greatly enhances your work!

For assistance, please adhere to the following guidelines:

• Support Policy: SFDMU is developed as a free contribution to the Salesforce Community.
  We offer no guarantees of support and handle issues solely on our own time, without a service level agreement (SLA). While we aim to address issues promptly, please be aware that responses might be delayed. Your understanding and patience are highly appreciated.

• Important: Issues that do not adhere to these guidelines may NOT be addressed and could be closed immediately.

• Which Kind of Tickets do We Handle ? We address only tickets related to critical runtime errors or feature requests.
  For other inquiries, such as configuration issues, please take the following steps:

  • Thoroughly review the Full Documentation, FAQ and Troubleshooting sections.
  • Analyze the process step-by-step using the log files.
  • Review the target CSV files generated by the Plugin, which may help clarify the issue.
  • For complex problems, consider debugging the Plugin's source code.

• Submitting Issues:

  • When submitting issues, ALWAYS use one of our specified issue tracker templates.
  • To help us better understand and resolve your issue, please attach the following:
    • The complete .log file.
    • The full export.json file.
    • A _target.csv file displaying error messages, or at least 1-2 relevant FULL rows.
    • If your issue is related to the SFDMU GUI App, please attach the latest application log file.

Enjoy using our Plugin!