Support policy.


Dear Friends,

We are thrilled that you've chosen SFDMU and hope it brings significant value to your work!

If you need our assistance, please observe the following guidelines:

  • Support Policy: SFDMU is supported on a free-time basis without a service level agreement (SLA). We strive to address your issues promptly; however, responses may occasionally be delayed. We greatly appreciate your understanding and patience.

  • Note: Issues that do not comply with these guidelines will NOT be treated and may be closed immediately.

  • Issue Handling: We can only address tickets related to critical runtime errors or feature requests. For other inquiries, such as configuration issues, please:

  • Submitting Issues: Use only our specified issue tracker templates to submit cases. To help us better understand your situation, please attach the following:

Enjoy using our Plugin!

Last updated on 20th Apr 2024