Support policy.
Dear friends! We are happy to see you choosing the SFDMU and we hope that you will get a lot of added value from using it!
If you need our help and decided to reach out to us, please follow the below guidelines:
This project has no SLA applied and it is supported on our free-time basis. We always do our best to resolve your cases as soon as possible, but sometimes it can take a while. We very appreciate your understanding and patience.
Cases which do not comply this policy WILL NOT be handled and might be closed immediately.
Currently we have an ONLY ability to treat tickets regarding CRITICAL RUNTIME ERRORS OR FEATURE REQUESTS.
For all other issues, including questions about the configuration, please:
careful learn this Documentation,
examine the job step-by-step using log files,
review target csv files, generated by the Plugin and can help you to figure out the reason of the issue,
in most difficult cases we would suggest you to debug the Plugin source code.
Please, use ONLY one of our issue tracker templates when submitting cases.
To give us a possibility to better understand your case, always attach the followings:
FULL .log file.
FULL export.json file.
A _target.csv file containing the error messages (or at least 1-2 relevant FULL rows).
Enjoy our Plugin!