Support policy.
Dear Friends,
We're excited that you've chosen SFDMU and hope it significantly enhances your work!
For assistance, please adhere to the following guidelines:
- Support Policy: SFDMU is a project developed as a free contribution to the Salesforce Community. We offer no guarantees of support and handle issues solely on our own time, without a service level agreement (SLA). While we aim to address issues promptly, please be aware that responses might be delayed. Your understanding and patience are highly appreciated.
- Note: Issues not adhering to these guidelines may not be addressed and could be closed immediately.
- Issue Handling: We address only tickets related to critical runtime errors or feature requests. For other inquiries, such as configuration issues, please take the following steps:
- Thoroughly review the Documentation.
- Analyze the process step-by-step using the log files.
- Review the target CSV files generated by the Plugin, which may help clarify the issue.
- For complex problems, consider debugging the Plugin's source code.
- Submitting Issues: Please use our specified issue tracker templates when submitting cases. To help us better understand and resolve your issue, attach the following:
- The complete .log file.
- The full export.json file.
- A _target.csv file displaying error messages, or at least 1-2 relevant FULL rows.
Enjoy using our Plugin!