Support policy.

Dear friends! We are happy to see you choosing the SFDMU and we hope that you will get a lot of added value from using it!

If you need our help and decided to reach out to us, please follow the below guidelines:

  • This project has no SLA applied and it is supported on our free-time basis. We always do our best to resolve your cases as soon as possible, but sometimes it can take a while. We very appreciate your understanding and patience.

  • Cases which do not comply this policy WILL NOT be handled and might be closed immediately.

  • Currently we have an ONLY ability to treat tickets regarding CRITICAL RUNTIME ERRORS OR FEATURE REQUESTS.

    For all other issues, including questions about the configuration, please:

  • Please, use ONLY one of our issue tracker templates when submitting cases.

  • To give us a possibility to better understand your case, always attach the followings:

Enjoy our Plugin!

Last updated on 13th Nov 2023